Baseline Metrics
The Friction-Frequency Audit
Estimate hours spent on operational bottlenecks
Manual Onboarding
Time spent manually provisioning, emailing, and training a single new user
Data Entry & Admin
Time spent syncing CRM, writing notes, and internal reporting
Manual Check-ins
Time wasted on 'just circling back' emails and low-value calls
Ghost-Recovery & Firefighting
Time spent chasing unresponsive accounts or fixing broken setups